Privacy Policy

Furley Pty Ltd trading as Furley

1. Introduction

Welcome to Furley (referred to as "we," "us," or "our"). We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and store your personal information.

2. Collection of Personal Information

We may collect personal information from you when you visit our website, make a purchase, subscribe to our newsletter, or interact with us in any way. The types of personal information we may collect include:

• Name
• Contact details (address, email, phone number)
• Payment information
• Order history
• Preferences and interests

We might gather supplementary information on various occasions, such as when you share feedback, provide details about your personal or business matters, update your content or email preferences, participate in surveys and/or promotions, furnish financial or credit card information, or engage with our customer support. Furthermore, any additional information you voluntarily offer during your interactions with us may also be collected.

In the event we receive personal information from third parties, we will protect it as set out in this Privacy Policy.

3. Use of Personal Information

We use your personal information for various purposes, including but not limited to:

• Processing and fulfilling orders
• Communicating with you about your orders and inquiries
• Providing customer support
• Sending promotional emails and newsletters (you can opt out at any time)
• Customising your shopping experience
• Complying with legal obligations
• Improve our products and services
• Better understand your needs

Furley Pty Ltd trading as Furley may contact you via a number of methods, including but not limited to telephone, email, sms or mail.

4. Disclosure of Personal Information

 

 

 

• Payment processors to facilitate transactions
• Shipping partners to deliver orders
• Marketing and advertising partners for promotional purposes

 

 

Your personal information may be shared with our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors to the extent reasonably necessary for the purposes outlined in this Policy. We provide personal information to third parties only when necessary for the delivery of our products and services.

 

At times, it may be necessary for us to divulge personal information to comply with legal requirements, including but not limited to laws, regulations, court orders, subpoenas, warrants, legal proceedings, or requests from law enforcement agencies. Additionally, we may utilise your personal information to safeguard the copyright, trademarks, legal rights, property, or safety of Furley Pty Ltd, trading as Furley, furleypets.com.au, its customers, or third parties.

In the event of a change of control in our business or the sale or transfer of business assets, we retain the right, within the bounds of legal permissibility, to transfer our user databases. This includes both personal and non-personal information contained in those databases. Such information may be disclosed to a potential purchaser under a confidentiality agreement. We commit to disclosing information in good faith and only when required by the circumstances mentioned above.

Your provision of personal information implies your consent to the terms outlined in this Privacy Policy and the specified types of disclosure. When sharing your personal information with third parties, we will request that they adhere to this Policy in handling your information.

5. Security of Personal Information

We take reasonable steps to ensure the security of your personal information. This includes implementing physical, electronic, and managerial measures to prevent unauthorised access, disclosure, alteration, and destruction.

The transfer and exchange of information is carried out at your own risk. We are unable to provide a guarantee regarding the security of any information you transmit to us or receive from us. Despite our best efforts to safeguard against unauthorised disclosures, we cannot offer assurance that collected personal information will not be disclosed in a manner inconsistent with the principles outlined in this Privacy Policy.

6. Access and Correction of Personal Information

You have the right to access and correct the personal information we hold about you accordance with the provisions of the Privacy Act 1988 (Cth). There may be a nominal administrative fee associated for the provision of information. 

If you wish to obtain a copy of the information we have on record for you or if you believe that any information we possess about you is inaccurate, outdated, incomplete, irrelevant, or misleading, kindly reach out to us via email at: support@furleypets.com.au.

7. Complaints About Privacy

We take complaints very seriously at Furley. Should you have any complaints surrounding our privacy practices, please mail us with a written complaint to 202/41 Miller Street, Brunswick East, Victoria, 3057.

8. Visiting Our Website

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may impact your ability to use certain features of our website.

10. Contact Information

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:

Furley Pty Ltd
hello@furleypets.com.au
202/41 Miller Street, Brunswick East, Victoria, 3057
+61478823251

11. Changes to Privacy Policy

We reserve the right to update this Privacy Policy as needed. Any changes will be effective immediately upon posting on our website (furleypets.com.au). Please review this Privacy Policy regularly for updates.

By using our website, you consent to the terms of this Privacy Policy.